Terms of Service

1. Parties and acceptance

These terms are between Yathi Solutions LLP, of Flat No. 204, 17LH, Lanco Hills, Manikonda, Hyderabad, Telangana 500089, India ("CareChannel", "we", "us") and the organisation or person that uses the service ("Customer", "you").

By accessing the website or using the service, you accept these terms. If a separate customer agreement or order form has been signed, it prevails over these terms where they conflict.

2. Eligibility

CareChannel is for businesses and licensed healthcare organisations. You must be able to enter a binding contract under Indian law. The service is not intended for use by patients or by individuals in their personal capacity.

3. Accounts and user responsibilities

• The Customer decides who receives an account and is responsible for managing user access, including removing access when people leave.
• Users must keep their credentials confidential and must tell us promptly about any unauthorised use.
• The Customer is responsible for the acts and omissions of its users.
• Information supplied to us must be accurate and kept up to date.

4. Acceptable use

You must not:

• Use the service unlawfully, or in a way that infringes anyone's rights.
• Attempt to gain unauthorised access to the service, other accounts or our systems.
• Interfere with or disrupt the service, or introduce malicious code.
• Copy, reverse engineer or resell the service, except as permitted by law or agreed in writing.
• Upload content that you do not have the right to use.
• Try to bypass restrictions on sharing documents between devices.

5. The service

CareChannel is a case-coordination and documentation tool for care teams. It provides secure case channels, messaging, meeting recording, translation, AI-generated reports and patient history, action items, concern tracking, critical-instruction capture and management visibility. We may improve or change the service from time to time.

6. Not a medical device, not medical advice

CareChannel is not a medical device. It does not provide medical advice, diagnosis or treatment, and it is not a substitute for professional clinical judgment. Clinical decisions remain the responsibility of qualified healthcare professionals.

7. AI-generated outputs

The service uses AI to transcribe, translate, summarise and extract information. AI outputs may be incomplete or inaccurate. Reports, patient history, action items and other outputs are drafts and must be reviewed by qualified professionals before they are relied on.

8. Customer responsibilities

• Obtain all consents required from patients and other participants, including consent to record audio and video, before recording.
• Use personal data lawfully, and meet your own obligations as a data fiduciary under the DPDP Act and other applicable laws.
• Make sure the information entered into the service is accurate and that you have the right to use it.
• Manage user access and keep your own records as required by law.

9. Data ownership and licence

The Customer owns its data. You grant CareChannel a limited licence to host, process and use that data only to provide and support the service, follow your instructions and meet legal obligations. Our Privacy Policy explains how personal data is handled.

10. Confidentiality

Each party must keep the other's confidential information confidential, use it only for the purpose of the service, and protect it with reasonable care. This does not apply to information that is public through no fault of the recipient, or that must be disclosed by law.

11. Fees

Fees are as agreed in the order form or customer agreement. Taxes are payable in addition unless stated otherwise.

12. Term and renewal

The term and any renewal are set out in the order form or customer agreement. Unless it says otherwise, the service renews for successive periods of the same length until either party gives notice of non-renewal.

13. Suspension

We may suspend access if we reasonably believe there is a security risk, unlawful use, a breach of these terms or non-payment of agreed fees. Where reasonable, we will tell you first and restore access once the issue is fixed.

14. Termination

Either party may terminate for a material breach that is not fixed within 30 days of written notice, or as set out in the customer agreement. On termination, access ends and we will make your data available for export for 30 days before deleting it, as described in the Privacy Policy.

15. Intellectual property

CareChannel and its licensors own the service, its software, designs and trademarks. These terms give you a limited right to use the service and do not transfer ownership of anything to you.

16. Feedback

If you give us suggestions or feedback, we may use them without restriction or payment. We will not identify you as the source without your permission.

17. Third-party services

The service may rely on or link to third-party services, such as cloud hosting. Their terms may apply, and we are not responsible for services we do not control.

18. Availability and support

Service availability, support and response commitments are described in the customer agreement. We work to keep the service available but do not promise it will be uninterrupted or error-free.

19. Warranty disclaimer

To the fullest extent the law permits, the service is provided "as is" and "as available". We disclaim all other warranties, including fitness for a particular purpose and accuracy of AI-generated outputs.

20. Limitation of liability

To the fullest extent the law permits, CareChannel is not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue or data. Our total liability for any claim relating to the service is limited to the fees paid by the Customer for the service in the twelve months before the claim arose, unless the customer agreement says otherwise. Nothing in these terms limits liability that cannot be limited by law.

21. Indemnity

The Customer will indemnify CareChannel against third-party claims arising from the Customer's data, its failure to obtain required consents, or its breach of these terms or of law, subject to the customer agreement.

22. Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, such as natural disasters, power or network failure, strikes or government action.

23. Governing law and dispute resolution

These terms are governed by the laws of India. The parties will first try to resolve a dispute through good-faith discussion. If that fails, the dispute will be resolved by arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by mutual agreement. The seat and venue of arbitration is Hyderabad, Telangana, India, and the language is English.

24. Notices

Notices to CareChannel must be sent to hello@carechannel.ai and to Flat No. 204, 17LH, Lanco Hills, Manikonda, Hyderabad, Telangana 500089, India. We may send notices to the contact details you gave us.

25. Changes to these terms

We may update these terms. Material changes will take effect after we give you reasonable notice. Continued use after the effective date means you accept the changes.

26. Entire agreement

These terms, together with any order form or customer agreement and the Privacy Policy, are the entire agreement between the parties about the service. If part of these terms is unenforceable, the rest continues to apply.

27. Contact us

CareChannel, Flat No. 204, 17LH, Lanco Hills, Manikonda, Hyderabad, Telangana 500089, India. Email: hello@carechannel.ai. Phone: +91 79806 72458.