Documents stay in the cloud
Documents live in the cloud, not on individual phones.
Security and privacy
Built to keep patient information confidential
CareChannel handles sensitive conversations. Confidentiality of patient and client information is central to how it is designed.
No sharing between phones
Documents cannot be shared from one phone to another. That closes one of the most common ways information leaves a care team.
Role-based access
Access is organised around roles on the care team: doctors, nurses, technicians and management.
Confidentiality first
The care team works inside a private channel for each case. Patients do not log in.
Privacy
Designed with DPDP principles
CareChannel is built to support compliance with India's Digital Personal Data Protection Act, 2023. In practice, your hospital or clinic decides why and how patient data is used, and CareChannel helps you do it with care.
- Built to support DPDP compliance, with privacy considered in the design of the product
- Your organisation remains responsible for how it uses the product and for the consent it collects
- The Privacy Policy explains how personal data is handled on this website and in the app
AI assists, clinicians decide
AI-generated reports and history are drafts. A qualified clinician reviews them before use.
Recording needs consent
Recording audio and video requires appropriate consent from participants. The customer is responsible for obtaining it.
Not a medical device
CareChannel is a coordination and documentation tool. It does not give medical advice.
For IT and compliance teams
Evaluating CareChannel for your organisation? Bring your questions to the demo and we will go through how the product handles documents, access and data.
- Where documents are stored and how sharing is restricted
- How access is organised by role
- How the product supports your DPDP obligations
- How recordings, transcripts and AI drafts are handled
Bring your security questions to the demo
Book a Demo and we will go through documents, access and data with your team.